Refund policy

• General Policy: We do not offer refunds or returns for change of mind or minor variations (especially in handmade/ceramic items). All sales are final.

• Broken/Damaged Items: We will provide a replacement or a refund only if the item arrives broken or damaged.

• Mandatory Unboxing Video: To claim a replacement, you must provide a single, unedited unboxing video.

  • The video must clearly show the unopened package and the shipping label at the start.

  • The video must be continuous (no cuts, pauses, or edits) showing the entire opening process until the damage is revealed.

• Time Limit: Damaged claims with the video proof must be sent via WhatsApp/Email within 24 hours of delivery. No exceptions will be made after this timeframe.

• Stock Issues: If a unique ceramic or jewelry piece is damaged and out of stock, we will issue a full refund or store credit.

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Our policies are in place to keep our small business sustainable. We kindly ask that you respect these terms and do not demand exceptions. 💕